Business Overview

• A mobile first cloud-based customer relationship management (CRM) system designed specifically for small to midsize enterprises
• An integrated end-to-end application (OMNI-channel) for sales administration. It integrates seamlessly with mobile-based applications and tools for smartphones, including auto-dialers, calendars, image apps, cameras, and more. The system automatically documents call statistics and other information via these integrations

Challenges

• Stunning UI for better user experience in mobile
• Able to integrate with multiple platforms (like Google Apps, Microsoft Office 365…)
• Cloud-based application accessible via desktop, tablet & mobile
• Large scale products, xx of concurrent users
• High availability: 99.99% uptime. New features should be deployed without affect to the whole system
• Multi-tenants, white labeling and multi-lingual support

Technical stacks

• Native Apps in Apple App Store and Google Play Store
• Microservices architecture with API Gateway and Service Discovery to help scale independently and more flexible to adapt changes of business requirements
• AngularJS for responsive web app development.
• Java Spring & Spring Boot for backend development
• Primary data is stored using MongoDB and transaction data is in PostgreSQL
• Seamless development and deployment with Jenkins, Mesos, Marathon, Docker & Docker Repository
• Source management using Bitbucket
• Log management and system monitoring with Datadog and ELK
• Reporting using Jasper & Microsoft Excel
• Applications are deployed to Google Cloud Platform at the beginning then migrated to Amazon Web Services.